Destiny Madison.

IT · Cybersecurity · Business Development

Destiny
Madison.

I connect people with technology that serves their needs. My experience spans hands-on IT support, cybersecurity solution consulting, and business development in higher education.

Explore my experienceLinkedIn ↗
200%

Quota attainment
Capture Higher Ed

$3.3M+

Contributed to annual recurring revenue growth
TimelyCare

85%+

First-call resolution rate
Foundever technical support

01 / Career experience

Technical understanding.
Business impact.

From troubleshooting customer issues to advising schools on technology investments, I bring a practical understanding of technology and the communication skills to help people put it to work.

Capture Higher Ed

Higher education · SaaS · EdTech

February 2026 – Present

Sales Development Representative

  • Performing at 200% of quota, generating qualified meetings and pipeline for an Account Executive.
  • Sourced and developed opportunities for an Account Executive who closed $400,000 in deals, with an average deal size of $59,000.
  • Research institutional priorities and engage enrollment, admissions, marketing, and executive stakeholders through tailored outreach.

Verto IT Solutions

Cybersecurity · IT solutions · Public sector

June 2025 – January 2026

Solutions Consultant

  • Advised small businesses, K–12 schools, libraries, and nonprofits on cybersecurity, networking, cloud storage, and IT infrastructure.
  • Managed accounts generating over $1 million in annual recurring revenue.
  • Developed proposals and RFP responses, including E-Rate-funded technology projects, and delivered demonstrations, implementation guidance, and customer training.

TimelyCare

Higher education · SaaS · Healthcare technology

January 2023 – March 2025

Senior Sales Development Representative

  • Contributed to more than $3.3 million in annual recurring revenue growth, including $150,000 from a single client meeting.
  • Maintained a 56% sales-qualified-lead-to-opportunity conversion rate.
  • Booked and held 10+ qualified meetings per month, partnering with Account Executives through discovery and demonstrations.

CenterWell / Heal Doctors

Healthcare technology · Patient engagement

October 2021 – January 2023

Senior Sales Development Representative

  • Promoted to Senior SDR within eight months for performance and leadership.
  • Onboarded 175+ patients in four months through needs-based conversations and consistent follow-up.
  • Trained new SDRs in prospecting, patient engagement, and objection handling.

Execo / Bandalier

SaaS · B2B & B2C

October 2021 – January 2022

Sales Development Representative

  • Scheduled 5+ qualified meetings weekly through targeted prospecting.
  • Mentored 20+ new hires on CRM use, personalized email, and outbound techniques.

Foundever / Sitel

AT&T / DIRECTV technical support

February 2018 – October 2021

Lead Technical Support & Help Desk Specialist

  • Delivered Tier 1 and Tier 2 technical support with an 85%+ first-call resolution rate.
  • Trained and supported 30+ agents in troubleshooting, customer satisfaction, and upsell strategies.
  • Exceeded upsell goals for protection and maintenance plans.

02 / Education

Building on a
technical foundation.

My studies in cybersecurity build on an associate degree in software engineering and professional experience helping customers understand and use technology.

In progress

Bachelor of Applied Science
Cybersecurity

Mississippi State University

Current student

Associate degree

Associate of Science
Software Engineering

Hinds Community College

03 / Skills & tools

A bridge between
technology and people.

I combine technical troubleshooting and solution advising with research, clear documentation, and relationship building.

IT & cybersecurity

Tier 1/2 technical support, troubleshooting, network security concepts, cloud storage, IT hardware, technical documentation, and customer training.

Research & solution advising

Discovery and needs assessment, institutional research, RFP and proposal development, E-Rate projects, data protection awareness, and stakeholder communication.

Business development

B2B SaaS sales, consultative selling, lead qualification, pipeline generation, multichannel outreach, account management, and cross-functional collaboration.

SalesforceHubSpotOutreachSalesloftCisco MerakiAlcatel-Lucent EnterpriseSynology

Let’s connect

Have an opportunity
in mind?

I’m interested in IT, cybersecurity analyst, and business development roles, especially in education and cybersecurity.

Connect with me on LinkedIn ↗